Items are stored in a clean, climate-controlled, scent-neutral environment. We hang items in individual, breathable garment bags. Items that can't be hung may be stored in ventilated bins.

For our pilot, we’re focused on clothing only.

That means we’re not currently accepting items such as shoes, purses, hats, or accessories.

Starting with clothing allows us to care for your items properly and create a consistent experience across storage and resale. We’ll share updates as we expand.

Starmoire does not store fur garments at our facility. If a fur garment is included in your pickup, we’ll contact you about transferring it to our trusted cold-storage partner.

During the pilot, Starmoire memberships support up to 100 managed items, including both items in your Stored Closet and items in My Shed.

For customers with larger wardrobes or more extensive storage needs, we also offer limited high-capacity and VIP-style arrangements during the pilot. If you’re interested in storing beyond the standard pilot capacity, please contact the Starmoire team directly.

Managed Items represent the total number of items currently being handled through your Starmoire membership. This includes both items in your Stored Closet and items in My Shed.

Your Managed Items count may include:

• Items in storage
• Items being prepared for The Shed (processing or ready)
• Items currently live in The Shed (live)
• Items pending sale

Items remain part of your Managed Items total until they are sold or delivered back to you.

You can view your current usage and remaining membership capacity anytime from your account.

The Vault lets you mark pieces you consider especially important – whether for sentimental, personal, archival, or long-term reasons.

Vault items stay visible in your digital closet and are treated as “keep” pieces within the Starmoire system, meaning they won’t be suggested for resale or moved to The Shed without additional confirmation from you first.

We conduct a practical inspection of all items during intake to make sure they meet our storage standards. If an item needs attention, a member of the Starmoire team will contact you. We may recommend professional cleaning services, which we can coordinate with your approval for an additional fee, or arrange to return the item to you.

Items with signs of pests, heavy odors, or stains beyond normal wear and tear may be refused, returned at your expense, or quarantined and treated for an additional fee.

While we take great care in handling and storing your clothing, we cannot guarantee that items arrive free from microscopic contaminants, latent odors, concealed pest activity, allergens, or minor environmental exposure. Maintaining a clean, carefully managed storage environment is a top priority for us.

Items are stored in a clean, climate-controlled, scent-neutral environment.

From pickup through storage, every item is carefully handled, tracked, and maintained by our team.

We also partner with a trusted insurance provider to protect your items while they’re in our care – so you can store with confidence knowing your pieces are covered.

Yes. Stored items can be returned to you on demand.

Simply schedule a retrieval through your digital closet by selecting the item(s) you’d like returned and choosing a time that works for you. We’ll coordinate delivery directly to you.

During the complimentary month: one pickup and one retrieval

Afterward: one pickup or one retrieval per billing cycle

Additional appointments: $50 each

Same-day retrieval is available for $100, subject to availability.

You can request as many items as you’d like in a single retrieval. Simply build your retrieval cart in your digital closet, and we’ll coordinate delivery. Most members group items together (for a trip, season, or occasion) to make the most of each retrieval.

If you have a larger request, we may coordinate timing with you to ensure everything arrives smoothly.

When you request and schedule a retrieval, we’ll coordinate a return delivery and bring your items back to you via courier.

During the pilot, someone must be available to receive the delivery at your address – either you or a doorman/concierge – within the scheduled window.

If you need to reschedule or cancel, we ask that you let us know at least 24 hours in advance.

We deliver to any address in Manhattan, Brooklyn, Queens, or the Bronx. We do not currently serve Staten Island.

You can use different addresses for pickups and retrievals – just select the correct one when you schedule.

Retrievals are scheduled directly through your Starmoire account, similar to pickups. Simply select the items you’d like returned and choose an available delivery appointment from the rolling two-week calendar.

During the pilot, delivery appointments are generally available starting 72 hours in advance. Because deliveries are scheduled appointments, someone must be available to receive the items at the selected address.

If you don’t see a delivery time that works for you, you can contact the Starmoire team directly and we’ll do our best to accommodate you.

Need something sooner? Expedited same-day retrieval may be available for an additional $100. Please contact the Starmoire team to coordinate.

Yes. You retain ownership of your items while your membership remains active and in good standing. Starmoire stores and manages your wardrobe on your behalf, but nothing is sold, listed, or otherwise moved without your approval.

Once an item is sold, ownership transfers to the buyer. You'll receive a record of the sale in your digital closet, along with payout details.

Policies regarding overdue accounts, unclaimed items, and membership termination are subject to Starmoire's Terms of Service.

We are working on donation partnerships and hope to be sharing more about our donation partnerships during the pilot.

Please check all pockets and remove personal belongings before your pickup.

During processing, our team does its best to identify and document anything left inside a garment, but Starmoire is not responsible for personal belongings left in pockets or garments. If we find an item, we’ll notify you and arrange to return it. Any associated shipping or delivery costs are the client’s responsibility.

Your closet is a digital, clear, organized view of everything you have stored with Starmoire – accessible anytime.

Your digital closet is your control center, giving you a clear, organized view of everything you have stored, along with the tools to act on it.

You can:

• View and manage your stored wardrobe
  See all stored items, or organize them into customizable shelves. Sort, search, and filter to quickly find what you’re looking for.
• See your items beautifully documented
  View how your items have been photographed and cataloged by Starmoire.
• Add context and memories
  Personalize your closet by adding notes or memories to your items.
• Make space at home
  Schedule pickups to send additional items into storage at any time.
• Retrieve items
  Build a shopping cart of items you want back or retrieve a single garment, on-demand.
• Understand value and demand
  See resale value estimates, demand insights, and track the total value of your stored closet with Valuette.
• Get ready for The Shed
  Move garments you’re ready to sell into My Shed. We’ll prepare and list them on The Shed, and select pieces may also be featured in curated edits, drops, or featured closets.
  My Shed
  

My Shed is your personal selling space within your digital closet. It’s where you manage the items you’ve chosen to shed, track their status, and control pricing.

Select an item from your Digital Closet and choose “List on Shed.”

It will move to My Shed while our team prepares the listing, including any necessary measurements, condition notes, photography, and product details.

Once the listing is ready and approved, it will go live on The Shed. Select items may also be featured in a curated edit, drop, or featured closet.

Items in My Shed move through a few simple stages:

• Processing: Your item is being prepared for The Shed.
• Ready: Your listing is complete and will be published soon.
• Live: Your item is now available to shop in The Shed.
• Sold: Your item has been purchased.
• Paid: Your payout has been sent.
  

You can select any items from your stored digital closet to Shed. Valuette provides guidance on pricing and demand.

Valuette provides a recommended resale price range based on market data and demand.

You review and set the final listing price.

Yes. You approve the listing price before an item goes live and can adjust it over time.

Valuette may send pricing alerts and suggest changes if an item has been sitting.

Starmoire manages all listing details and photography as part of our intake process. This allows us to create a consistent, high-quality shopping experience across The Shed while ensuring your items are presented using resale industry best practices.

You'll always have visibility into your listings and control over what you list and your pricing. We may also ask you to confirm item condition from time to time.

If you notice missing information, inaccurate details, or have additional context you'd like to add, you can contact us directly through the message feature in the Starmoire app. We'll review your request and update the listing as appropriate.

Yes. If an item hasn’t sold, you can adjust your price at any time.

Valuette may also suggest pricing updates based on demand and timing.

If an item remains unsold, you can:

• Adjust the price
• Keep it listed
• Move it back to your stored closet
• Retrieve it

At the end of the pilot, you’ll have a few options:

• Have your items returned to you
• Keep your items stored and continue selling by subscribing to Starmoire

You’ll always have full visibility into your items and can choose what works best for you.

Yes. Items can be returned to your stored closet at any time, as long as they haven’t sold.

If an item has already been sold, it can no longer be stored or retrieved.

You can continue using Starmoire by scheduling a pickup for additional items. You can also take a break whenever you’d like. Your Starmoire membership remains active even if you temporarily have no items in storage, making it easy to continue adding, storing, retrieving, and selling items over time. If you decide you no longer want to use the service, you can cancel your membership at any time.

The Shed is Starmoire’s resale marketplace, where you can sell items directly from your stored closet and shop pieces from other Starmoire closets. Only items you have moved to My Shed will be available for purchase.

During the pilot, The Shed will launch in phases.

• My Shed: Move items from your digital closet into My Shed whenever you’re ready to sell. You can track each item’s listing status and payout here.
• The Shed: Items moved to My Shed will be processed and listed for sale on The Shed as soon as it launches. Starmoire will also feature select pieces in curated edits, timed drops, and Featured Closets.
• Shopping: Once The Shed opens, you’ll be able to browse and purchase all available items. New pieces will be added as they’re processed, with select collections highlighted throughout the pilot.
  

The Shed may not be live at the very start of the pilot. We’ll share updates as it becomes available.

In the meantime, you can begin selecting items to send to My Shed so they’re ready for inclusion in the first drop.

Anyone can shop The Shed once it opens.

Starmoire pilot members may receive early access to new drops, with the first opportunity to shop before items are released more broadly.

Selling is currently limited to Starmoire pilot members.

Most stored items can be listed on The Shed, as long as they meet our quality standards. During intake, we review each piece and will alert customers if something doesn’t meet our standards.

You always decide what to list, and we’ll help ensure your items are positioned to sell.

We accept items in a range of conditions, from new to well-loved. During intake, our team carefully inspects each piece and assigns a condition rating to ensure consistency and transparency – especially for resale.

Items that are not suitable for storage (for example, anything with strong odors or signs of pests) will be returned to you.

We use the following scale:

• New with Tags (NWT): Brand new with original tags attached
• Excellent: No visible wear
• Very Good: Gently used, showing minor signs of wear
• Good: Regularly worn, with moderate wear (light fading, pilling, etc.)
• Fair: Noticeable wear or flaws (stains, repairs), which will be clearly noted

Valuette is Starmoire’s pricing and insight engine. It provides market-based resale value estimates and demand signals for the items in your closet, helping you understand what your wardrobe is worth and when it may be a good time to sell.

Valuette generates a recommended resale value range for each item based on:

• Recent resale market data and comparable sales
• Brand, category, and condition
• Current demand and seasonal trends
  

You’ll also see:

• A value range for individual items
• A total estimated value range for your stored closet, updated in real time
  

Yes. Valuette is included as part of your Starmoire experience during the pilot.

No. Valuette provides data-driven estimates only, not guaranteed resale prices. Final sale prices depend on buyer demand, timing, and market conditions.

Trend Index is a 0–100 score that shows how in-demand your item is in the resale market. It’s powered by Valuette and based on real market data, including pricing, sell-through rates, and current demand signals.

How it’s measured:

• 0–54: Low
• 55–75: Moderate
• 76–100: Strong

Higher scores indicate a stronger likelihood of selling, while lower scores suggest it may take longer or require pricing adjustments.

No. Once your items are stored with Starmoire, we handle the photography, listing, packing, and shipping for any items you move into The Shed.

Before listing your first item on The Shed, you'll be asked to complete payout onboarding through Stripe.

Once an item sells and the sale is finalized, proceeds will be paid to your designated payout account via Stripe.

Payouts are typically processed within 7-10 business days of sale finalization.

Starmoire takes a fixed rate of 15% commission on items sold through The Shed.

This covers everything from pricing support and listing to packing, shipping, and payment processing – so the entire resale process is handled for you.

Items are carefully packed to protect their quality and shipped via trusted carriers such as USPS, UPS, or other major providers. All shipments include tracking information.

We offer standard shipping on all orders, with delivery timing shared at checkout based on your location.

Buyers assume the full cost of shipping & handling charges. Shipping costs will be displayed based on location at the point of check out.

Expedited shipping options may be available for select orders. We’ll continue to expand shipping options as The Shed evolves.

During the pilot, we are only shipping domestically within the U.S.

You can track everything directly in your digital closet – including when items are listed on The Shed, purchased, sold, shipped, and paid out.

We’ll also send email updates at key moments. When an item ships, you’ll receive a shipping confirmation with its tracking number so you can follow the delivery.

Due to the unique nature of secondhand items sold through The Shed, all sales are final.

A sale is considered finalized once the item has been delivered to the buyer and delivery has been confirmed.

All sales on The Shed are final, and we do not accept returns for fit or change of mind.

If an item arrives materially different from its description or is damaged in transit, buyers should contact Customer Support within 72 hours of delivery.

Optional return protection may be introduced during the pilot.

We ship all items with standard protection and tracking, so they’re covered in the event of loss or damage during transit.

Starmoire reviews items as part of our listing process to help ensure accuracy and authenticity. We are working with an authenticity partner for items listed on The Shed.

If there are any concerns about a Shed item – whether authenticity or condition – our team will investigate and take appropriate action, including canceling the transaction if needed.

Some optional services may be available during pilot to help prepare and maintain your garments:

• Garment steaming: $10 per item
• Dry cleaning: priced per garment
• Repairs/alteration: priced per garment
• Fur storage: priced upon request
• Extra pick ups or retrievals: $50 per trip
• Expedited retrievals: $100 for same day retrieval (NYC delivery only)
• Professional styling: priced upon request
• Authentication services: priced upon request

All service fees are exclusive of applicable sales tax.

Your Membership, Profile, Account & Settings

To get started, request early access through our website. Our team will review your request based on your location and current pilot availability.

If we’re able to welcome you, you’ll receive a private activation link. Follow the link to select your membership, add your payment information, and complete your account setup.

Once your account is set up, you’ll complete your profile and schedule your first pickup. From there, we’ll collect, catalog, and store your items in your Digital Closet.

Starmoire memberships are based on the number of clothing items you'd like us to store.

• The Edit — Up to 20 items ($140/month)
  Perfect for seasonal pieces or a coat collection.
• The Reset — Up to 50 items ($300/month)
  Ideal for rotating wardrobes and occasional wear.
• The Archive — Up to 100 items ($475/month)
  Designed for fashion lovers with extensive collections.
• VIP — More than 100 items
  Custom pricing for larger wardrobes.

As your storage needs change over time, you can switch to a larger or smaller membership through the Starmoire app.

Yes. You can switch to a larger membership at any time through the Starmoire app.

Your additional storage capacity becomes available immediately, and you'll be charged a prorated amount for the remainder of your current billing cycle. Future invoices will reflect your new monthly membership.

If your stored item count exceeds the capacity of your current plan, Starmoire will notify you and recommend a higher subscription tier based on your inventory. Any changes to your membership and pricing will require your approval before taking effect.

Yes. You can request a smaller membership at any time through the Starmoire app.

If your current stored wardrobe fits within your new membership, the change will automatically take effect at the start of your next billing cycle.

If you have more items stored than your new membership allows, you'll first need to reduce your stored inventory before the change can take effect.

Only if your stored wardrobe exceeds the capacity of your new membership.

If needed, you can retrieve items, sell them through The Shed, or otherwise reduce your stored inventory. Once your stored wardrobe fits within the capacity of your desired membership, you'll be able to switch to that membership. The change will take effect at the start of your next billing cycle.

No. Your wardrobe changes over time, so Starmoire will never automatically switch your membership.

If your storage needs change, we'll let you know and recommend the membership that's the best fit for your current inventory. Any change to your membership requires your approval.

We recommend scheduling your first pickup during onboarding to get started, but you can always return to your account and schedule it later.

You’ll need to provide basic account details to activate your account:

• Name
• Email address
• Phone number
• Pickup address
• An anticipated storage plan
• A valid payment method
  

Creating an account is free. After your complimentary first month of storage, you can choose to continue storing with Starmoire on a monthly subscription or have your items returned to you at no charge.

As part of the pilot, we’ll work directly with members to determine the storage plan and pricing level that best fits their closet and how they plan to use the service moving forward.

No. Published membership pricing and service fees are exclusive of applicable sales tax. Taxes will be calculated and added to your invoice based on your location and applicable laws.

You can return at any time to complete your setup.

You can cancel anytime from Settings. Your membership will continue through one final full billing cycle: you’ll retain access for the remainder of your current billing period, be charged one final membership fee on your next billing date, and your membership will end at the conclusion of that billing period.

Your membership end date will be confirmed when you cancel. Before then, you’ll need to schedule the return of all stored and unsold items. Membership fees are not prorated.

Yes. You can schedule pickups and retrievals from different addresses within our service area.

Just choose the right address each time you book.

You can update your pickup and delivery addresses, as well as service preferences, in Settings.

Once a pickup or retrieval has been confirmed, the address for that request cannot be changed. If you need to make a change after confirmation, please contact our team directly and we’ll help coordinate.

You can update your closet profile information – including your name, tagline, and photo – by going to Profile and selecting Edit.

Not yet. During the pilot, closets are private by default.

You can choose to list individual items in The Shed for resale, but shoppers won’t see your full closet or know which items belong to you unless your closet is featured by Starmoire.

We may feature select member closets or items on The Shed during the pilot, and broader sharing and shoppable closet features are planned for a future release.

Sharing is not available during the pilot. We plan to introduce ways to share your items and closet in a future release.

You can update your notification preferences in Settings.

Some notifications – like important account or service updates – are always on. Others, including SMS, push notifications, value alerts, and reminders, can be customized based on your preferences.

You’ll have direct access to the Starmoire team throughout the pilot.

Email us anytime at: Hello@Starmoire.com.

Yes. Pilot participants are a key part of shaping our product. We may invite you to:

• Share feedback
• Participate in short surveys
• Join optional sessions with our team
  

We’ll notify you when these opportunities come up – participation is always optional.