Frequently Asked Questions

The Starmoire NYC pilot is a limited, early-access program where a small group of invite-only participants will use Starmoire to store, manage, and resell their wardrobes. As a pilot member, you'll help shape the product while getting first access to our services.

Pilot participants receive: Storage & Care • Complimentary storage for the first 3 months (typical closets are between 20 and 150 items — let us know if you have more) • Secure, climate-controlled garment storage • Professional photography and optional garment care so your items look their best Your Digital Closet • Full 24/7 access to your digital closet • Real-time resale value and demand insights via Valuette Pickup & Retrieval • Seamless pickups and retrievals • Free initial pickup • One complimentary pickup per month ($50 per additional pickup) • One complimentary retrieval per month ($50 per additional retrieval) Resale & Marketplace Access • Early access to The Shed resale marketplace • The ability to sell directly from your stored closet • Keep more of your sale — we take just a 15% commission, with no listing fees Early Access & Influence • Priority access to new features and drops • The opportunity to provide feedback and help shape the product

Storage is complimentary for the first 3 months. There are no upfront fees or listing costs. During this time, you'll have: • One complimentary pickup per month (additional pickups are $50 each) • One complimentary retrieval per month (additional retrievals are $50 each) • Free listings on The Shed for any stored item After the pilot period, you'll have the option to continue with Starmoire at our transparent rates: • Up to 20 items — $100/month • Up to 50 items — $250/month • Up to 150 items — $400/month All plans include pickup and retrieval on-demand, one additional pickup or retrieval per month, your digital closet, and the ability to list unlimited items on The Shed.

Yes. There's no commitment. If you choose to leave, we'll return your entire stored closet to you at no cost.

At the end of the pilot, you'll have the option to continue with Starmoire. If you choose not to continue, we'll return your entire stored closet to you at no cost. If you'd like to stay on, we'll offer the following monthly plans: • Up to 20 items — $100/month • Up to 50 items — $250/month • Up to 150 items — $400/month All plans include pickup and retrieval of your items on-demand, one additional pickup or retrieval per month, your digital closet, and the ability to list unlimited items on The Shed.

Yes. If you have received a free month of service from early bird perks, it will be applied to your account automatically or at checkout, depending on the offer. If you're part of the NYC pilot, any included benefits (like complimentary storage) will be applied first. Additional credits or promotions will follow based on their terms. If you have questions about a specific offer, our team is happy to help.

In the unlikely event that Starmoire does not continue operating beyond the pilot, we will return your entire closet to you at no cost.

You'll receive an invitation email with a unique link to set up your Starmoire profile and digital closet. Once your profile is created, you can schedule your first pickup at your convenience. If you have questions along the way, you can connect directly with our team at any time.

You can schedule your pickup directly through the website by selecting an available time window from the calendar. You'll be asked to provide your address and a few basic details to coordinate the pickup. You can also cancel and reschedule pickups from the website.

Pickups are scheduled by selecting from available time slots in the calendar. During the pilot, availability may be more limited as we continue to expand, so we recommend booking ahead when possible.

You can choose between two pickup styles, depending on what works best for you: Standard Have your items set aside at home and we'll take care of the rest. Your Pickup Coordinator will briefly photograph each item and review the pickup with you so you can confirm exactly what's being collected before it leaves your home. This typically takes 5–20 minutes, depending on how many items you're sending. Express Short on time? Simply leave your items in a bag or bags with someone who can hand them off quickly. We'll take everything for processing and confirm what we've received once your items have been cataloged and added to your digital closet. This option takes just a minute.

Pilot period (first 3 months): One complimentary pickup and retrieval per month is included. After pilot: One complimentary pickup or retrieval per month, with subscription. Additional pickups or retrievals: $50 per trip.

Yes. During the pilot you can cancel or reschedule a pickup up to 24 hours before your scheduled pickup time at no cost. You can do this directly through your booking or by contacting our team.

Simply gather the items you'd like to store — no need to photograph or list anything. We handle the rest. If possible, have items in one place and ready for pickup.

A Starmoire Pickup Coordinator will arrive at your home at your scheduled time to collect your items. Standard Pickup: Our Pickup Coordinator will briefly photograph each item and review the pickup with you so you can confirm exactly what's being collected before it leaves your home. Typically 5–20 minutes, depending on how many items you're sending. Items are securely transported to our facility and typically processed and added to your digital closet within 2–5 business days. Express Pickup: Short on time? Simply leave your items in a bag, with your doorman, or someone who can hand them off quickly. Pickup takes just a minute. We'll photograph and catalog your items during intake at our facility, and you'll be notified when they're ready to view (typically 2–5 business days).

Items are carefully transported to our storage facility where they are: • Cataloged and photographed • Assessed for condition • Added to your digital closet You'll be notified as soon as your closet becomes available.

We accept items in a wide range of conditions for storage. During intake, our team carefully inspects each piece and assigns a condition rating to ensure consistency and transparency — especially for resale. Any noticeable flaws noted during intake will be photographed and catalogued in the digital closet. Items that are not suitable for storage (for example, anything with strong odors or signs of pests) will be returned to you. For items you choose to sell on The Shed, we apply a more specific condition standard to ensure a high-quality, consistent shopping experience.

Items typically appear in your digital closet within 2–5 business days after pickup. We'll notify you as soon as your items have been successfully onboarded and are ready to view.

Items are stored in a clean, climate-controlled, scent-neutral environment designed to preserve their quality. We hang items in individual, breathable garment bags. Items that can't be hung may be stored in ventilated bins.

For our pilot, we're focused on clothing only. That means we're not currently accepting items such as shoes, purses, hats, or accessories. Starting with clothing allows us to care for your items properly and create a consistent experience across storage and resale. We'll share updates as we expand.

We carefully inspect all items during intake to make sure they meet our storage standards. If something arrives that we're not able to safely store, we'll let you know and return it to you right away. While we take great care in handling and storing your pieces, we can't fully guarantee that items arrive completely free of things like allergens or minor environmental exposure. That said, maintaining a clean, well-managed environment for your clothing is a top priority for us.

Your items are stored in a secure, climate-controlled facility designed specifically for garment care and preservation. From pickup through storage, every item is carefully handled, tracked, and maintained by our team. We also partner with a trusted insurance provider to protect your items while they're in our care — so you can store with confidence knowing your pieces are covered.

Yes. Stored items can be returned to you on demand. Simply schedule a retrieval through your digital closet by selecting the item(s) you'd like returned and choosing a time that works for you. We'll coordinate delivery directly to you.

One standard retrieval is included per month. Additional retrievals are $50 each. Same-day retrieval is available for $100, subject to availability.

You can request as many items as you'd like in a single retrieval. Simply build your retrieval cart in your digital closet, and we'll coordinate delivery. Most members group items together (for a trip, season, or occasion) to make the most of each retrieval. If you have a larger request, we may coordinate timing with you to ensure everything arrives smoothly.

When you request and schedule a retrieval, we'll coordinate a return delivery and bring your items back to you via courier. During the pilot, someone must be available to receive the delivery at your address — either you or a doorman/concierge — within the scheduled window. If you need to reschedule or cancel, we ask that you let us know at least 24 hours in advance.

Most retrievals are completed within 3 business days of your request. For faster turnaround, same-day retrieval is available for $100, subject to availability.

Yes. You retain full ownership of your items at all times. Starmoire stores and manages them on your behalf, but nothing is sold or moved without your approval. Once an item is sold, ownership transfers to the buyer. You'll receive a record of the sale in your digital closet, along with payout details.

We are working on donation partnerships and will be sharing more about our donation partnerships during the pilot.

Your closet is a digital, clear, organized view of everything you have stored with Starmoire — accessible anytime.

Your digital closet is your control center, giving you a clear, organized view of everything you have stored, along with the tools to act on it. You can: • View and manage your stored wardrobe — see all stored items, or organize them into customizable shelves. Sort, search, and filter to quickly find what you're looking for. • See your items beautifully documented — view how your items have been photographed and cataloged by Starmoire. • Add context and memories — personalize your closet by adding notes or memories to your items. • Make space at home — schedule pickups to send additional items into storage at any time. • Retrieve items — build a shopping cart of items you want back or retrieve a single garment, on-demand. • Understand value and demand — see resale value estimates, demand insights, and track how value changes over time with Valuette — including the total value of your stored closet. • Sell seamlessly — move stored garments directly to The Shed marketplace when you're ready to part with them.

My Shed is your personal selling space within your digital closet. It's where you manage the items you've chosen to shed, track their status, and control pricing and payouts.

Select items from your digital closet and mark them as "List on Shed." Your item will move into your My Shed queue, where you can track and manage items you plan to sell. There's a short processing window (typically 3–7 business days) while your item is prepared. During this time, it will appear in My Shed as "Processing" as our team handles photography, measurements, condition notes, and any requested add-ons. Once ready, your item will be included in the next timed Shed drop and go live in The Shed marketplace.

You can select any items from your stored digital closet to Shed. Valuette provides guidance on pricing and demand. If you'd like help deciding, check out our Save, Store, Shed method.

Valuette provides a recommended resale price range based on market data and demand. You review and set the final listing price.

Yes. You always have full control. You approve the listing price before an item goes live and can adjust pricing over time. Valuette may send you pricing alerts and suggest changes if an item has been sitting.

Starmoire manages all listing details and photography as part of our intake process. This allows us to create a consistent, high-quality shopping experience across The Shed, while ensuring your items are presented using resale industry best practices. You'll always have visibility into your listings and control over what you list and pricing. We may also ask you to confirm item condition from time to time.

Yes. If an item hasn't sold, you can adjust your price at any time. Valuette may also suggest updates based on demand and timing.

If an item remains unsold, you can: • Adjust the price • Keep it listed • Move it back to your stored closet • Retrieve it

Yes. Items can be returned to your stored closet at any time, as long as they haven't sold.

If an item has already been sold, it can no longer be stored or retrieved.

During the pilot: You can continue using Starmoire to add new items, shop The Shed, or take a break at any time — your access remains unchanged. After the pilot: If you no longer have items in storage, your subscription will pause and you won't be charged. You can return anytime by adding new items to your closet.

The Shed is Starmoire's integrated resale marketplace, where you can sell items directly from your stored closet and shop pieces from other Starmoire closets. Only items you have marked "List in Shed" will be available for purchase.

During the pilot, The Shed will be introduced in phases. • Selling: You'll be able to select items from your digital closet to "Shed" (list on shed) at any time. These items will be included in upcoming marketplace drops. • Timed drops: The Shed will launch with batched, time-based "drops" of new inventory, featuring pieces from pilot participants. • Shopping: You'll be able to browse and purchase items from these drops as they become available.

The Shed may not be live at the very start of the pilot. We'll share updates as it becomes available. In the meantime, you can begin selecting items to Shed so they're ready for inclusion in the first drop.

Anyone can shop The Shed once it opens. Starmoire pilot members receive early access to new drops, with the first opportunity to shop before items are released more broadly. Selling is currently limited to Starmoire pilot members.

Most items can be listed on The Shed, as long as they meet our quality standards. During intake, we review each piece and will alert customers if something doesn't meet our standards. You always decide what to list, and we'll help ensure your items are positioned to sell.

We accept items in a range of conditions, from new to well-loved. During intake, our team carefully inspects each piece and assigns a condition rating to ensure consistency and transparency — especially for resale. Items that are not suitable for storage (for example, anything with strong odors or signs of pests) will be returned to you. We use the following scale: • NWT (New with Tags): Brand new, never worn, with original tags attached • Excellent Used Condition (EUC): Worn once or twice, with little to no visible wear • Very Good Used Condition (VGUC): Gently used, showing minor signs of wear • Good Used Condition (GUC): Regularly worn, with moderate wear (light fading, pilling, etc.) • Fair / Used Condition: Noticeable wear or flaws (stains, repairs), which will be clearly noted For items listed on The Shed, we use this standardized scale to create a consistent, high-quality shopping experience for buyers.

Valuette is Starmoire's pricing and insight engine. It provides real-time resale value estimates and demand signals for the items in your closet, helping you understand what your wardrobe is worth and when it may be a good time to sell.

Valuette generates a recommended resale value range for each item based on: • Recent resale market data and comparable sales • Brand, category, and condition • Current demand and seasonal trends You'll also see a value range for individual items, and a total estimated value range for your stored closet, updated in real time.

Yes. Valuette is included as part of your Starmoire experience during the pilot. You can search and explore pricing insights across items, though during the pilot we may limit the number of searches per day. If you reach your daily limit, you'll see a message letting you know — your access will reset the following day.

No. Valuette provides data-driven estimates only, not guaranteed resale prices. Final sale prices depend on buyer demand, timing, and market conditions.

Trend Index is a 0–100 score that shows how in-demand your item is in the resale market. It's powered by Valuette and based on real market data, including pricing, sell-through rates, and current demand signals. How it's measured: • 0–25: Very low demand • 26–49: Low demand • 50–74: Moderate demand • 75–100: High demand Higher scores indicate a stronger likelihood of selling, while lower scores suggest it may take longer or require pricing adjustments.

No. Starmoire handles photography, listing, packing, and shipping for you.

Once your item sells, you'll receive payment through your Starmoire account (details to be finalized). Payouts are processed once your item has shipped, typically within 1–2 business days.

Starmoire takes a fixed rate of 15% commission on items sold through The Shed. This covers everything from pricing support and listing to packing, shipping, and payment processing — so the entire resale process is handled for you.

Items are carefully packed to protect their quality and shipped via trusted carriers such as USPS, UPS, or other major providers. All shipments include tracking and are covered in transit.

We offer standard shipping on all orders, with delivery timing shared at checkout based on your location. Buyers assume the full cost of shipping & handling charges. Shipping costs will be displayed based on location at the point of checkout. Expedited shipping options may be available for select orders. We'll continue to expand shipping options as The Shed evolves.

During the pilot, we are only shipping domestically within the U.S.

You can track everything directly in your digital closet — including when items are listed on The Shed, purchased, sold, shipped, and paid out. We'll also send email updates at key moments to keep you informed every step of the way.

All sales on The Shed are final, and we do not accept returns for fit or change of mind. If an item arrives significantly not as described, our team will review and support on a case-by-case basis. Contact customer service. Optional return protection may be introduced during the pilot.

We ship all items with standard protection and tracking, so they're covered in the event of loss or damage during transit.

Starmoire reviews items as part of our listing process to help ensure accuracy and authenticity. We are working with an authenticity partner for items listed on The Shed. If there are any concerns about a Shed item — whether authenticity or condition — our team will investigate and take appropriate action, including canceling the transaction if needed.

Some optional services may be available during pilot to help prepare and maintain your garments: • Garment steaming: $10 per item • Dry cleaning: priced per garment • Repairs/alteration: priced per garment • Extra pickups or retrievals: $50 per trip • Expedited retrievals: $150 for same day retrieval (NYC delivery only) • Professional styling: priced upon request • Authentication services: priced upon request

During the pilot, accounts are created through a private sign-up link we provide. Follow the link to complete onboarding and set up your account. Access is limited during this time, so you'll need an invite or early access to get started.

Once your account is set up, you'll complete your profile and schedule your first pickup. From there, we'll collect, catalog, and store your items in your Digital Closet.

We recommend scheduling your first pickup during onboarding to get started, but you can always return to your account and schedule it later.

You'll need to provide basic account details (name, email, phone), and your pickup address to activate your account.

Creating an account is free. After the pilot, you can choose to continue storing with Starmoire on a monthly subscription or have your items returned to you at no charge.

You can return at any time to complete your setup.

You can cancel anytime from Settings. During the pilot, if you cancel, all of your stored items will be returned to you. Our team will reach out to coordinate the return of your closet.

You can update your pickup and delivery addresses, as well as service preferences, in Settings. Once a pickup or retrieval has been confirmed, the address for that request cannot be changed. If you need to make a change after confirmation, please contact our team directly and we'll help coordinate.

You can update your closet profile information — including your name, tagline, and photo — by going to Profile and selecting Edit.

Not yet. During the pilot, closets are private by default. You can choose to list individual items in The Shed for resale, but shoppers won't see your full closet or know which items belong to you unless your closet is featured by Starmoire. We may feature select member closets or items on The Shed during the pilot, and broader sharing and shoppable closet features are planned for a future release.

Sharing is not available during the pilot. We plan to introduce ways to share your items and closet in a future release.

You can update your notification preferences in Settings. Some notifications — like important account or service updates — are always on. Others, including SMS, push notifications, value alerts, and reminders, can be customized based on your preferences.

You'll have direct access to the Starmoire team throughout the pilot. Text us during business hours at: (646) 940-0543 Hours: M–F, 9am–5pm Or email us anytime at: Hello@Starmoire.com

Yes. Pilot participants are a key part of shaping our product. We may invite you to: • Share feedback • Participate in short surveys • Join optional sessions with our team We'll notify you when these opportunities come up — participation is always optional.