Frequently Asked Questions

The Starmoire NYC pilot is a limited, early-access program where a small group of invite-only participants will use Starmoire to store, manage, and resell their wardrobes. As a pilot member, you'll help shape the product while getting first access to our services.

For the pilot, we are serving the following NYC areas: • All Manhattan zip codes • Fort Greene: 11205, 11217 • Williamsburg: 11211, 11249 (North), 11206 • Brooklyn Heights: 11201 • Bed-Stuy: 11216, 11221, 11233, 11238 • DUMBO: 11201 • Park Slope: 11215 Don't see your neighborhood? We hope to be expanding soon — join the waitlist to be first to know.

Pilot participants receive: Storage & Care • Complimentary storage for your first month • Secure, climate-controlled garment storage • Professional photography and optional garment care so your pieces look their best Typical pilot closets range from 20–100 items. Have a larger wardrobe? No problem. Contact us about VIP options. Your Digital Closet • Full 24/7 access to your digital closet • Market-based resale value and demand insights via Valuette Pickup & Retrieval • Free initial pickup • One complimentary pickup ($50 per additional pickup) • One complimentary retrieval ($50 per additional retrieval) Resale & Marketplace Access • Early access to The Shed resale marketplace • The ability to sell directly from your stored closet • Keep more of your sale — we take just a 15% commission, with no listing fees Early Access & Influence • Priority access to new features and drops • The opportunity to provide feedback and help shape the product

Storage is complimentary for the first month. There are no additional onboarding fees or listing costs. During this time, you'll have: • Free initial pickup • One complimentary pickup ($50 for additional pickups) • One complimentary retrieval ($50 for additional retrievals) • Unlimited listings on The Shed for stored items After the pilot, members will have the option to continue with Starmoire at founding member rates: Founding member pricing for Starmoire pilot members: • Up to 20 items — $140/month • Up to 50 items — $300/month • Up to 100 items — $475/month • More than 100 items — Contact us about VIP pricing All plans include: • One pickup or retrieval per month • Your digital closet • Unlimited listings on The Shed

Yes. There's no commitment. If you choose to leave, we'll return your entire stored closet to you at no cost.

At the end of the pilot, you'll have the option to continue with Starmoire. If you choose not to continue, we'll return your entire stored closet to you at no cost. If you'd like to stay on, we'll offer the following founding member pricing: • Up to 20 items — $140/month • Up to 50 items — $300/month • Up to 100 items — $475/month • More than 100 items — Contact us about VIP pricing All plans include: • One pickup or retrieval per month • Your digital closet • Unlimited listings on The Shed

At the end of your complimentary storage period, we'll send monthly invoices via Stripe based on your desired storage plan and the number of items currently in your closet. We'll work with pilot members individually to make sure they're set up with the right storage level moving forward. At that time, any additional services or extra pickups and retrievals outside of your plan will also be invoiced.

Your storage plan will include a set amount of managed item capacity based on your selected plan. You can always see your current usage inside your account. If you schedule a pickup that would place you over your plan’s capacity, the Starmoire team will reach out before processing the pickup to review your options. With your approval, we can move you into the next storage membership tier so you can continue adding items seamlessly. We do not automatically increase your plan without your consent. If your item count later drops below your current plan capacity, your membership will remain at its existing tier unless you choose to change it.

Yes. If you have received a free month of service from early bird perks, it will be applied to your account automatically and reflected on your first invoice. If you're part of the NYC pilot, any included benefits (like complimentary storage) will be applied first. Additional credits or promotions will follow based on their terms. If you have questions about a specific offer, our team is happy to help.

The NYC pilot is designed to help us refine the Starmoire experience as we grow. Some pricing, service offerings, product, logistics, and operational details may evolve over time based on member feedback and pilot learnings. Our goal is to build a seamless long-term experience that continues to make storing, managing, and reselling your wardrobe feel effortless.

In the unlikely event that Starmoire does not continue operating beyond the pilot, we will return your entire closet to you at no cost.

Once you're invited to Starmoire, you'll receive an activation email with a secure link to create your account and set your password. From there, you'll enter the Starmoire platform and begin onboarding — including setting up your profile, exploring how Starmoire works, and (when you're ready) scheduling your first pickup. After your pickup, our team will carefully intake, photograph, catalog, and store your items as we begin building your digital closet. Once your closet is live, you'll be able to view your stored items, request returns on demand, track your closet's estimated value, and move pieces into The Shed that you're ready to sell.

You can schedule your pickup directly through your Starmoire account by selecting an available date and time window from the calendar. During scheduling, you'll provide your pickup address and a few details to help our team coordinate the pickup. You can also reschedule or cancel pickups directly from your account at any time.

You can schedule a pickup from any address within our NYC service area: • All Manhattan zip codes • Fort Greene: 11205, 11217 • Williamsburg: 11211, 11249 (North), 11206 • Brooklyn Heights: 11201 • Bed-Stuy: 11216, 11221, 11233, 11238 • DUMBO: 11201 • Park Slope: 11215 Have more than one location? No problem — you can choose the address you want during scheduling.

During the pilot, pickups can typically be scheduled starting 72 hours in advance. Available appointment windows are visible in your account on a rolling two-week calendar. As we continue expanding throughout NYC, availability may occasionally be limited, so we recommend booking ahead when possible. If you don't see a time that works for you, feel free to contact the Starmoire team directly and we'll do our best to accommodate you.

You can choose between two pickup styles, depending on what works best for you: Standard Have your items set aside at home and we'll take care of the rest. Your Pickup Coordinator will briefly photograph each item and review the pickup with you so you can confirm exactly what's being collected before it leaves your home. This typically takes 5–20 minutes, depending on how many items you're sending. Express Short on time? Simply leave your items in a bag or bags with someone who can hand them off quickly. We'll take everything for processing and confirm what we've received once your items have been cataloged and added to your digital closet. This option takes just a minute.

Pilot period (one month): One complimentary pickup and retrieval per month is included. After pilot: One complimentary pickup or retrieval per month, with subscription. Additional pickups or retrievals: $50 per trip.

Yes. During the pilot you can cancel or reschedule a pickup up to 24 hours before your scheduled pickup time at no cost. You can do this directly through your booking or by contacting our team.

Simply gather the items you'd like to store — no need to photograph or list anything. We handle the rest. If possible, have items in one place and ready for pickup.

A Starmoire Pickup Coordinator will arrive at your home at your scheduled time to collect your items. You can choose between two pickup styles: Standard Pickup Our Pickup Coordinator will briefly photograph each item and review the pickup with you so you can confirm exactly what's being collected before it leaves your home. This typically takes 5–20 minutes, depending on how many items you're sending. • Effortless pickup: no need to prepare or list items — we handle it • Flexible storage: send any clothing pieces you'd like to store (for the pilot, clothing only — no shoes, bags, or accessories) • Quick item confirmation: you'll confirm the pickup batch on the spot • Handled with care: items are securely transported to our facility • Processing & notification: your items are typically processed and added to your digital closet in about 5–7 business days, and you'll be notified when they're ready to view Express Pickup Short on time? Simply leave your items in a bag, with your doorman, or someone who can hand them off quickly. This option takes just a minute. • Fast and easy: pickup takes just a minute • Flexible storage: send any clothing items you'd like (pilot: clothing only) • Handled with care: items are securely transported for processing • Post-pickup confirmation: we'll photograph and catalog your items during intake at our facility • Processing & notification: your items are typically processed and added to your digital closet within 5–7 business days, and you'll be notified when they're ready to view

Items are carefully transported to our storage facility where they are: • Cataloged and photographed • Assessed for condition • Added to your digital closet You'll be notified as soon as your closet becomes available.

We accept items in a wide range of conditions for storage. During intake, our team carefully inspects each piece and assigns a condition rating to ensure consistency and transparency — especially for resale. Any noticeable flaws noted during intake will be photographed and catalogued in the digital closet. Items that are not suitable for storage (for example, anything with strong odors or signs of pests) will be returned to you.

Items typically appear in your digital closet within 5–7 business days after pickup. We'll notify you as soon as your items have been successfully onboarded and are ready to view.

Items are stored in a clean, climate-controlled, scent-neutral environment designed to preserve their quality. We hang items in individual, breathable garment bags. Items that can't be hung may be stored in ventilated bins.

For our pilot, we're focused on clothing only. That means we're not currently accepting items such as shoes, purses, hats, or accessories. Starting with clothing allows us to care for your items properly and create a consistent experience across storage and resale. We'll share updates as we expand.

During the pilot, Starmoire memberships support up to 100 managed items, including both items in your Stored Closet and items in My Shed. For customers with larger wardrobes or more extensive storage needs, we also offer limited high-capacity and VIP-style arrangements during the pilot. If you're interested in storing beyond the standard pilot capacity, please contact the Starmoire team directly.

Managed Items represent the total number of items currently being handled through your Starmoire membership. This includes both items in your Stored Closet and items in My Shed. Your Managed Items count may include: • Items in storage • Items being prepared for The Shed (processing or in drop) • Items currently live in a drop • Items pending sale Items remain part of your Managed Items total until they are sold or delivered back to you. You can view your current usage and remaining membership capacity anytime from your account.

Vault lets you mark pieces you consider especially important – whether for sentimental, personal, archival, or long-term reasons. Vault items stay visible in your digital closet and are treated as “keep” pieces within the Starmoire system, meaning they won’t be suggested for resale or moved to The Shed without additional confirmation from you first.

We carefully inspect all items during intake to make sure they meet our storage standards. If something arrives that we're not able to safely store, we'll let you know and return it to you right away. While we take great care in handling and storing your pieces, we can't fully guarantee that items arrive completely free of things like allergens or minor environmental exposure. That said, maintaining a clean, well-managed environment for your clothing is a top priority for us.

Your items are stored in a secure, climate-controlled facility designed specifically for garment care and preservation. From pickup through storage, every item is carefully handled, tracked, and maintained by our team. We also partner with a trusted insurance provider to protect your items while they're in our care — so you can store with confidence knowing your pieces are covered.

Yes. Stored items can be returned to you on demand. Simply schedule a retrieval through your digital closet by selecting the item(s) you'd like returned and choosing a time that works for you. We'll coordinate delivery directly to you.

After your first complimentary pilot month, your membership includes either one standard pickup or one standard retrieval per month. Additional pickups or retrievals are $50 each. Same-day retrieval is available for $100, subject to availability.

You can request as many items as you'd like in a single retrieval. Simply build your retrieval cart in your digital closet, and we'll coordinate delivery. Most members group items together (for a trip, season, or occasion) to make the most of each retrieval. If you have a larger request, we may coordinate timing with you to ensure everything arrives smoothly.

When you request and schedule a retrieval, we'll coordinate a return delivery and bring your items back to you via courier. During the pilot, someone must be available to receive the delivery at your address — either you or a doorman/concierge — within the scheduled window. If you need to reschedule or cancel, we ask that you let us know at least 24 hours in advance.

We deliver to any address within our NYC service area: • All Manhattan zip codes • Fort Greene: 11205, 11217 • Williamsburg: 11211, 11249 (North), 11206 • Brooklyn Heights: 11201 • Bed-Stuy: 11216, 11221, 11233, 11238 • DUMBO: 11201 • Park Slope: 11215 You can use different addresses for pickups and retrievals — just select the correct one when you schedule.

Retrievals are scheduled directly through your Starmoire account, similar to pickups. Simply select the items you'd like returned and choose an available delivery appointment from the rolling two-week calendar. During the pilot, delivery appointments are generally available starting 72 hours in advance. Because deliveries are scheduled appointments, someone must be available to receive the items at the selected address. If you don't see a delivery time that works for you, you can contact the Starmoire team directly and we'll do our best to accommodate you. Need something sooner? Expedited same-day retrieval may be available for an additional $100. Please contact the Starmoire team to coordinate.

Yes. You retain full ownership of your items at all times. Starmoire stores and manages them on your behalf, but nothing is sold or moved without your approval. Once an item is sold, ownership transfers to the buyer. You'll receive a record of the sale in your digital closet, along with payout details.

We are working on donation partnerships and hope to be sharing more about our donation partnerships during the pilot.

Your closet is a digital, clear, organized view of everything you have stored with Starmoire — accessible anytime.

Your digital closet is your control center, giving you a clear, organized view of everything you have stored, along with the tools to act on it. You can: • View and manage your stored wardrobe — see all stored items, or organize them into customizable shelves. Sort, search, and filter to quickly find what you're looking for. • See your items beautifully documented — view how your items have been photographed and cataloged by Starmoire. • Add context and memories — personalize your closet by adding notes or memories to your items. • Make space at home — schedule pickups to send additional items into storage at any time. • Retrieve items — build a shopping cart of items you want back or retrieve a single garment, on-demand. • Understand value and demand — see resale value estimates, demand insights, and track how value changes over time with Valuette — including the total value of your stored closet. • Get ready for The Shed — move stored garments you'd like to sell into My Shed. Items you select during the pilot will be prepared for upcoming curated marketplace drops when The Shed opens.

My Shed is your personal selling space within your digital closet. It's where you manage the items you've chosen to shed, track their status, and control pricing.

Select items from your digital closet and mark them as "List on Shed." Your item will move into your My Shed queue, where you can track and manage items you plan to sell. There's a short processing window (typically 3–7 business days) while your item is prepared. During this time, it will appear in My Shed as "Processing" as our team handles photography, measurements, condition notes, and any requested add-ons. Once ready, your item will be included in the next timed Shed drop and go live in The Shed marketplace.

Items in My Shed move through a few simple stages: • Processing: your item is being prepared for an upcoming drop • In Drop: your item has been assigned to a curated release • Live: your item is now available to shop in The Shed • Delisting: your item is being removed from an active drop and returned to your stored closet • Sold: your item has been purchased You can track your items (and, eventually, your earnings) in My Shed.

You can select any items from your stored digital closet to Shed. Valuette provides guidance on pricing and demand.

Valuette provides a recommended resale price range based on market data and demand. You review and set the final listing price.

Yes. You always have full control. You approve the listing price before an item goes live and can adjust pricing over time. Valuette may send you pricing alerts and suggest changes if an item has been sitting.

Starmoire manages all listing details and photography as part of our intake process. This allows us to create a consistent, high-quality shopping experience across The Shed, while ensuring your items are presented using resale industry best practices. You'll always have visibility into your listings and control over what you list and pricing. We may also ask you to confirm item condition from time to time.

Yes. If an item hasn't sold, you can adjust your price at any time. Valuette may also suggest pricing updates based on demand and timing.

If an item remains unsold, you can: • Adjust the price • Keep it listed • Move it back to your stored closet • Retrieve it At the end of the pilot, you'll have a few options: • Have your items returned to you • Keep your items stored and continue selling by subscribing to Starmoire You'll always have full visibility into your items and can choose what works best for you.

Yes. Items can be returned to your stored closet at any time, as long as they haven't sold.

If an item has already been sold, it can no longer be stored or retrieved.

During the pilot: You can continue using Starmoire at any time by scheduling a pickup for additional items. You can also take a break whenever you'd like — your access remains unchanged during the pilot period. After the pilot: Your Starmoire membership remains active even if you temporarily have no items in storage, making it easy to continue adding, storing, retrieving, and selling items over time. If you decide you no longer want to use the service, you can cancel your membership at any time.

The Shed is Starmoire's resale marketplace, where you can sell items directly from your stored closet and shop pieces from other Starmoire closets. Only items you have moved to My Shed will be available for purchase.

During the pilot, The Shed will launch in phases. • My Shed: move items from your digital closet into My Shed at any time. Selected items will be prepared for upcoming marketplace drops. • Curated drops: The Shed will open through timed releases featuring pieces from pilot closets. • Shopping: as drops go live, you'll be able to browse and purchase available items directly through The Shed.

The Shed may not be live at the very start of the pilot. We'll share updates as it becomes available. In the meantime, you can begin selecting items to send to My Shed so they're ready for inclusion in the first drop.

Anyone can shop The Shed once it opens. Starmoire pilot members may receive early access to new drops, with the first opportunity to shop before items are released more broadly. Selling is currently limited to Starmoire pilot members.

Most items can be listed on The Shed, as long as they meet our quality standards. During intake, we review each piece and will alert customers if something doesn't meet our standards. You always decide what to list, and we'll help ensure your items are positioned to sell.

We accept items in a range of conditions, from new to well-loved. During intake, our team carefully inspects each piece and assigns a condition rating to ensure consistency and transparency — especially for resale. Items that are not suitable for storage (for example, anything with strong odors or signs of pests) will be returned to you. We use the following scale: • New with Tags (NWT): Brand new with original tags attached • Excellent: No visible wear • Very Good: Gently used, showing minor signs of wear • Good: Regularly worn, with moderate wear (light fading, pilling, etc.) • Fair: Noticeable wear or flaws (stains, repairs), which will be clearly noted

Valuette is Starmoire's pricing and insight engine. It provides real-time resale value estimates and demand signals for the items in your closet, helping you understand what your wardrobe is worth and when it may be a good time to sell.

Valuette generates a recommended resale value range for each item based on: • Recent resale market data and comparable sales • Brand, category, and condition • Current demand and seasonal trends You'll also see: • A value range for individual items • A total estimated value range for your stored closet, updated in real time

Yes. Valuette is included as part of your Starmoire experience during the pilot.

No. Valuette provides data-driven estimates only, not guaranteed resale prices. Final sale prices depend on buyer demand, timing, and market conditions.

Trend Index is a 0–100 score that shows how in-demand your item is in the resale market. It's powered by Valuette and based on real market data, including pricing, sell-through rates, and current demand signals. How it's measured: • 0–54: Low • 55–75: Moderate • 76–100: Strong Higher scores indicate a stronger likelihood of selling, while lower scores suggest it may take longer or require pricing adjustments.

No. Once your items are stored with Starmoire, we handle the photography, listing, packing, and shipping for any items you move into The Shed.

Once your item sells, you'll receive payment from Starmoire (details to be finalized). Payouts are processed once your item has shipped.

Starmoire takes a fixed rate of 15% commission on items sold through The Shed. This covers everything from pricing support and listing to packing, shipping, and payment processing — so the entire resale process is handled for you.

Items are carefully packed to protect their quality and shipped via trusted carriers such as USPS, UPS, or other major providers. All shipments include tracking and are covered in transit.

We offer standard shipping on all orders, with delivery timing shared at checkout based on your location. Buyers assume the full cost of shipping & handling charges. Shipping costs will be displayed based on location at the point of checkout. Expedited shipping options may be available for select orders. We'll continue to expand shipping options as The Shed evolves.

During the pilot, we are only shipping domestically within the U.S.

You can track everything directly in your digital closet — including when items are listed on The Shed, purchased, sold, shipped, and paid out. We'll also send email updates at key moments to keep you informed every step of the way.

All sales on The Shed are final, and we do not accept returns for fit or change of mind. If an item arrives significantly not as described, our team will review and support on a case-by-case basis. Contact customer service. Optional return protection may be introduced during the pilot.

We ship all items with standard protection and tracking, so they're covered in the event of loss or damage during transit.

Starmoire reviews items as part of our listing process to help ensure accuracy and authenticity. We are working with an authenticity partner for items listed on The Shed. If there are any concerns about a Shed item — whether authenticity or condition — our team will investigate and take appropriate action, including canceling the transaction if needed.

Some optional services may be available during pilot to help prepare and maintain your garments: • Garment steaming: $10 per item • Dry cleaning: priced per garment • Repairs/alteration: priced per garment • Extra pickups or retrievals: $50 per trip • Expedited retrievals: $100 for same day retrieval (NYC delivery only) • Professional styling: priced upon request • Authentication services: priced upon request

During the pilot, accounts are created through a private sign-up link we provide. Follow the link to complete onboarding and set up your account. Access is limited during this time, so you'll need an invite or early access to get started.

Once your account is set up, you'll complete your profile and schedule your first pickup. From there, we'll collect, catalog, and store your items in your Digital Closet.

We recommend scheduling your first pickup during onboarding to get started, but you can always return to your account and schedule it later.

You'll need to provide basic account details (name, email, phone), and your pickup address to activate your account.

Creating an account is free. After your complimentary first month of storage, you can choose to continue storing with Starmoire on a monthly subscription or have your items returned to you at no charge. As part of the pilot, we'll work directly with members to determine the storage plan and pricing level that best fits their closet and how they plan to use the service moving forward.

You can return at any time to complete your setup.

You can cancel anytime from Settings. During the pilot, if you cancel, all of your stored items will be returned to you. Our team will reach out to coordinate the return of your closet.

Yes. You can schedule pickups and retrievals from different addresses within our service area. Just choose the right address each time you book.

You can update your pickup and delivery addresses, as well as service preferences, in Settings. Once a pickup or retrieval has been confirmed, the address for that request cannot be changed. If you need to make a change after confirmation, please contact our team directly and we'll help coordinate.

You can update your closet profile information — including your name, tagline, and photo — by going to Profile and selecting Edit.

Not yet. During the pilot, closets are private by default. You can choose to list individual items in The Shed for resale, but shoppers won't see your full closet or know which items belong to you unless your closet is featured by Starmoire. We may feature select member closets or items on The Shed during the pilot, and broader sharing and shoppable closet features are planned for a future release.

Sharing is not available during the pilot. We plan to introduce ways to share your items and closet in a future release.

You can update your notification preferences in Settings. Some notifications — like important account or service updates — are always on. Others, including SMS, push notifications, value alerts, and reminders, can be customized based on your preferences.

You'll have direct access to the Starmoire team throughout the pilot. Text us during business hours at: (646) 940-0543 Hours: Monday–Saturday, 9am–7pm EST Or email us anytime at: Hello@Starmoire.com

Yes. Pilot participants are a key part of shaping our product. We may invite you to: • Share feedback • Participate in short surveys • Join optional sessions with our team We'll notify you when these opportunities come up — participation is always optional.