Effective Date: May 21, 2026
Terms of Service
These Terms of Service govern your access to and use of Starmoire's services, including wardrobe storage, digital closet management, item intake and cataloging, pickup and retrieval coordination, resale support, and related tools and communications. By creating an account, submitting items to Starmoire, requesting services, or otherwise using the Services, you agree to these Terms.
Starmoire is operating in a pilot phase. During the pilot, some features, pricing, workflows, service areas, and product offerings may change as we continue to develop and refine the service.
1. Eligibility and Account
You must be at least eighteen years old and capable of entering into a binding agreement to use the Services. If you use the Services on behalf of another person, trust, estate, business, or other entity, you represent that you have authority to bind that person or entity to these Terms.
You are responsible for maintaining accurate, current, and complete account information, including your contact information, billing information, and any pickup, delivery, or access details needed for us to provide the Services. You are also responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
We may rely on the contact information associated with your account for service notices, billing notices, retrieval coordination, legal notices, and other operational communications. You agree to update your information promptly if it changes.
2. The Services
Starmoire provides wardrobe-related storage and management services, including receiving items, transporting or arranging transport of items, photographing and cataloging items, maintaining a digital closet, coordinating retrieval and delivery, facilitating resale through The Shed, and providing value estimate tools such as Valuette.
The Services may not be available in all locations or for all item types. We may modify, suspend, or discontinue any portion of the Services at any time, subject to applicable law.
3. Your Items and Your Instructions
You retain ownership of the items you place with Starmoire unless and until an item is sold in a completed resale transaction. By using the Services, you authorize Starmoire to receive, handle, transport, store, photograph, catalog, organize, digitize, display within your account, and, if you elect resale services, market, list, package, ship, and otherwise facilitate the sale of your items.
You represent and warrant that you own the items you submit to the Services or otherwise have all rights and authority necessary to store, manage, transport, display, and, if applicable, sell those items through Starmoire. You also represent and warrant that your items do not infringe, misappropriate, or otherwise violate the rights of any third party.
You are responsible for the accuracy of the information you provide about your items, including item descriptions, brand information, condition, and any pricing or resale instructions. Starmoire may rely on the information you provide for inventory records, digital closet displays, retrieval coordination, resale preparation, and related service documentation.
You may not submit counterfeit goods, stolen goods, illegal goods, hazardous materials, perishable items, pest-infested items, mold-damaged items, or any other items that present a health, safety, legal, or operational risk. We may refuse, return, quarantine, or otherwise remove prohibited or unsafe items to the extent reasonably necessary and permitted by law.
4. Storage Relationship, Standard of Care, and Item Condition
As part of the Services, Starmoire takes possession of your items for storage, handling, and related service purposes. Starmoire will use reasonable care in handling and storing your items under the circumstances. Nothing in these Terms is intended to impose on Starmoire a higher duty than the duty to exercise reasonable care as required under applicable law.
You are responsible for ensuring that items submitted to Starmoire are clean, dry, and suitable for storage and handling. Unless we agree otherwise in writing, you should not submit items that are unusually fragile, improperly packaged, highly perishable, unusually susceptible to deterioration, or of extraordinary sentimental or irreplaceable value. Any photographs, intake notes, condition notes, or item descriptions created by Starmoire are for operational convenience only and do not constitute an authentication, appraisal, or comprehensive condition report.
Starmoire is not responsible for normal wear and tear, gradual deterioration, inherent vice, latent defects, fabric or material fragility, dye instability, shrinkage, stretching, oxidation, fading, age-related damage, prior repairs, manufacturer defects, pre-existing condition, hidden defects, or damage resulting from inadequate packaging, inaccurate instructions, or other acts or omissions by you or your agents, except to the extent caused by Starmoire's failure to exercise reasonable care.
5. Pickup, Delivery, and Retrieval
Pickup, delivery, and retrieval services are offered subject to availability, location, staffing, item volume, building access, weather, and other operational constraints. We may require reasonable advance notice for pickup or retrieval requests and may require you to provide access instructions, confirm time windows, or otherwise cooperate with scheduling requirements.
If a pickup, delivery, or retrieval cannot be completed because of your unavailability, inaccurate information, refusal to accept delivery, inability to access the premises, or other circumstances outside Starmoire's reasonable control, we may reschedule the service and charge a reasonable additional fee if that fee has been disclosed to you or is otherwise permitted by law.
If your account is overdue, suspended, or otherwise not in good standing, we may delay or decline pickup, delivery, or retrieval requests to the extent permitted by applicable law.
6. Resale Services and Value Estimates
If you choose to list an item for sale through The Shed or another resale channel made available by Starmoire, you authorize us to photograph, prepare, market, list, advertise, promote, package, ship, and otherwise facilitate the sale of that item in accordance with your instructions and our then-current processes.
Unless we expressly agree otherwise in writing, you are responsible for the final listing price. Any pricing guidance, resale insight, or estimate provided through Valuette or otherwise by Starmoire is for informational purposes only and is not an appraisal, guarantee, or promise that an item will sell at a particular price or within a particular period.
Listing an item does not guarantee a sale. We may decline to list, continue listing, or fulfill the sale of any item in our discretion, including for quality, authenticity, compliance, operational, legal, or brand-related reasons. Once an item is sold and the transaction is final under the applicable marketplace or fulfillment rules, the sale is final and the item is no longer eligible for return to you except as required by law or expressly agreed by us.
7. Fees, Payments, and Seller Payouts
You agree to pay all fees and charges associated with your use of the Services, including storage fees, subscription fees, pickup fees, retrieval fees, delivery fees, resale-related fees, commissions, special handling fees, failed-delivery or failed-retrieval charges, extended storage charges, and any other charges disclosed to you in the app, in writing, or at the time of service.
You authorize Starmoire and its payment processors to charge your payment method on file for amounts due under these Terms. If a payment is declined, reversed, or cannot be processed, we may retry the charge and may suspend some or all Services until your account is brought current.
If your item sells, you will receive the payout amount disclosed in the product or otherwise communicated to you, less any applicable commission, refund, chargeback, shipping cost, handling cost, or other disclosed deduction. Unless otherwise stated in writing, the current pilot commission is fifteen percent of the final sale price. To the extent permitted by law, we may offset amounts you owe Starmoire against amounts otherwise payable to you.
Except to the extent required by law, fees are non-refundable once earned or once the applicable service has been performed.
8. Nonpayment and Rights in Stored Goods
If you fail to pay amounts due when required, we may suspend or limit access to the Services, refuse new service requests, delay or decline retrieval or delivery requests, continue to assess applicable storage or service charges, and take other reasonable steps to recover amounts owed, subject to applicable law.
To the extent permitted by applicable law, including New York law where applicable, Starmoire may assert lien rights or similar rights in goods in its possession for storage charges and other charges relating to those goods, including charges for transportation, labor, preservation, insurance-related costs, and other amounts lawfully recoverable in connection with the goods and the Services.
Any exercise of lien rights, sale rights, or similar remedies will be carried out only in the manner and subject to the notice and process required by applicable law. Our decision not to exercise any remedy immediately does not waive that remedy.
9. Insurance and Risk Allocation
Starmoire may maintain commercial insurance that it determines is appropriate for its operations. Any such insurance is maintained for Starmoire's benefit and business purposes, may be subject to exclusions, deductibles, conditions, valuation rules, and coverage limits, and does not constitute insurance for your benefit or a guarantee that your items are insured for their full value.
Unless we expressly agree otherwise in writing, you are solely responsible for deciding whether to obtain and maintain insurance for your items while they are in transit, in storage, being handled, or being processed for resale through the Services. If you believe an item requires full-value coverage, scheduled coverage, or specialized coverage, you should obtain that coverage yourself.
Nothing in this Section limits any liability that cannot lawfully be limited under applicable law.
10. Loss, Damage, and Claims
Starmoire is not an insurer of your items. We will be liable for loss of or damage to your items only to the extent caused by our failure to exercise reasonable care under the circumstances, subject to the limitations in these Terms and applicable law.
If you believe an item has been lost or damaged, you must notify us in writing within a reasonable time after you discover the issue and provide enough information for us to investigate, including a description of the item, the nature of the alleged loss or damage, and any information reasonably requested by us regarding ownership, condition, and value. Starmoire will have a reasonable opportunity to inspect the item and review relevant photographs, account records, and transaction history before resolving any claim.
To the fullest extent permitted by applicable law, and except in cases of gross negligence, willful misconduct, or conversion to our own use, Starmoire's liability for loss of or damage to any item will be limited to the lesser of the item's fair market value at the time of loss or damage, the documented original purchase price less reasonable depreciation, the resale proceeds actually received or reasonably expected to be received for the item, or any lower declared value or valuation cap agreed in writing.
Any payment by Starmoire for loss of or damage to an item will fully satisfy our liability for that item to the extent permitted by law.
11. End of Pilot, Suspension, Termination, and Unclaimed Items
Because Starmoire is operating as a pilot, we may change pricing, service scope, product features, and operational processes during or after the pilot. We may also require you to transition to a paid offering, retrieve your items, arrange for return delivery, or close your account.
You may stop using the Services at any time, subject to your obligation to pay outstanding amounts and retrieve or arrange for the return of your items. We may suspend or terminate your access to the Services for nonpayment, misuse, fraud, safety concerns, legal compliance, breach of these Terms, repeated failure to coordinate delivery or retrieval, or other legitimate business reasons.
If your account is closed, suspended for an extended period, or otherwise no longer active, or if we notify you that your items must be retrieved or returned, you must retrieve your items or arrange for return delivery within thirty (30) days after our notice to you, unless a longer period is required by applicable law or expressly stated in our notice. Additional storage, handling, return, or administrative charges may apply during that period if disclosed to you or otherwise permitted by law.
If your items remain unclaimed after that notice period, we may continue to hold them, arrange return shipment at your expense, assert any lien or similar right available under applicable law, and take any other action permitted by these Terms and applicable law. Any sale, transfer, donation, disposal, or other disposition of unclaimed items will be handled only as permitted by applicable law, including any applicable notice and process requirements.
12. Disclaimer of Warranties
Except as expressly stated in these Terms, the Services are provided on an "as is" and "as available" basis to the fullest extent permitted by law. Starmoire disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, and non-infringement.
We do not warrant that the Services will be uninterrupted, error-free, or available at all times, or that any item will achieve a particular sale price or sell within a particular period.
13. Limitation of Liability
To the fullest extent permitted by law, Starmoire and its affiliates, officers, directors, employees, contractors, agents, service providers, and licensors will not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages. This includes any loss of use, loss of market opportunity, lost profits, lost resale opportunity, emotional distress, or delay-related losses.
To the fullest extent permitted by law, the aggregate liability of Starmoire arising out of or relating to the Services will not exceed the greater of the total amounts paid by you to Starmoire during the twelve months preceding the event giving rise to the claim or one hundred dollars, except that claims for loss of or damage to specific goods remain subject to Section 10.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
14. Indemnification
You agree to defend, indemnify, and hold harmless Starmoire and its affiliates, officers, directors, employees, contractors, agents, service providers, and licensors from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to your breach of these Terms, your items, your misuse of the Services, your violation of law, or your infringement or violation of any third-party rights.
15. Communications
You consent to receive communications from Starmoire by email, phone, in-app message, and, where you provide a mobile number, SMS or text message, for account, operational, billing, service, legal, and support purposes. Message frequency may vary, and message and data rates may apply depending on your carrier or mobile plan.
You may opt out of non-essential SMS communications where applicable by following the instructions in the message, including replying STOP where available, or by contacting hello@starmoire.com. Even if you opt out of certain communications, we may still send you important service, billing, or legal notices by other lawful means.
16. Governing Law and Venue
These Terms are governed by the laws of the State of New York, without regard to conflict of laws principles. Subject to applicable law, any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in New York County, New York, and each party irrevocably submits to the jurisdiction of those courts.
17. Miscellaneous
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any provision of these Terms is not a waiver of that provision or any other provision.
These Terms constitute the entire agreement between you and Starmoire regarding the Services, except for any additional written agreement, policy, pricing disclosure, or service-specific term that expressly supplements these Terms. We may update these Terms from time to time. If we make material changes, we will provide notice as required by law or as reasonably appropriate under the circumstances. Your continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.
18. Contact
If you have questions about these Terms or the Services, please contact:
Starmoire