Effective Date: July 2026
Terms of Service
These Terms of Service govern your access to and use of Starmoire's website, app, memberships, wardrobe storage and management services, item intake and cataloging, digital closet features, pickup and retrieval coordination, resale support through The Shed, and related communications, tools, and operational services (collectively, the Services).
These Terms of Service apply both to general visitors who browse or interact with Starmoire's website and digital properties, and to customers who create accounts, enroll in memberships, submit items, request services, or otherwise use the Services. By accessing or using any part of the Services, you agree to these Terms of Service. If you do not agree, you should not access or use the Services.
Starmoire is operating in a pilot stage. During the pilot, some features, workflows, service areas, pricing structures, and product offerings may change as Starmoire continues to develop and refine the Services.
1. Eligibility and Account
You must be at least eighteen years old and capable of entering into a binding agreement to use the Services. If you use the Services on behalf of another person, trust, estate, business, or other entity, you represent and warrant that you have authority to bind that person or entity to these Terms of Service.
You are responsible for maintaining accurate, current, and complete account information, including your name, contact information, billing information, pickup and delivery details, building access information, payout details, and any other information reasonably needed for Starmoire to provide the Services. You are also responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
Starmoire may rely on the contact information associated with your account for operational notices, billing notices, pickup and retrieval coordination, cancellation reminders, legal notices, and other service-related communications. You agree to update your information promptly if it changes.
2. Scope of the Services
Starmoire provides wardrobe-related storage and management services, including receiving items, transporting or arranging transport of items, photographing and cataloging items, maintaining a digital closet, coordinating pickups and retrievals, facilitating resale through The Shed, and providing value-estimate or pricing-support tools such as Valuette.
The Services may not be available in all locations or for all item categories. Starmoire may modify, suspend, or discontinue any part of the Services at any time, subject to applicable law.
3. Permitted Use and Site Conduct
You may use the Services only for lawful, informational, personal, or legitimate business purposes related to Starmoire and its offerings. You may not use the Services in a manner that could harm Starmoire, other users, or the operation of the Services.
You may not, and may not attempt to, do any of the following:
• use the Services for any unlawful, fraudulent, deceptive, or harmful purpose;
• interfere with or disrupt the Services, servers, or networks connected to the Services;
• scrape, crawl, index, harvest, or collect information from the Services using automated means without Starmoire's written permission;
• upload or transmit viruses, malware, or other harmful code;
• attempt to gain unauthorized access to any portion of the Services, accounts, or systems;
• impersonate another person or entity or misrepresent your affiliation with a person or entity;
• infringe the intellectual-property, privacy, publicity, or other rights of any party; or
• use the Services in a manner that could damage Starmoire's reputation, systems, or operations.
4. Your Items and Your Instructions
You retain ownership of the items you place with Starmoire unless and until an item is sold in a completed resale transaction. By using the Services, you authorize Starmoire to receive, handle, transport, store, photograph, catalog, organize, digitize, display within your account, and, if you elect resale services, market, list, package, ship, and otherwise facilitate the sale of your items.
You represent and warrant that you own the items you submit to the Services or otherwise have all rights and authority necessary to store, manage, transport, display, and, if applicable, sell those items through Starmoire. You further represent and warrant that your items do not infringe, misappropriate, or otherwise violate the rights of any third party.
You are responsible for the accuracy of the information you provide about your items, including item descriptions, brand information, provenance information, condition, measurements, alterations, repairs, pricing instructions, and resale instructions. Starmoire may rely on that information for intake records, digital closet displays, resale listings, retrieval coordination, and related documentation.
You may not submit counterfeit goods, stolen goods, illegal goods, hazardous materials, perishable items, pest-infested items, mold-damaged items, biologically contaminated items, or any other items that present a health, safety, legal, or operational risk. Starmoire may refuse, return, quarantine, delist, or otherwise remove prohibited or unsafe items to the extent reasonably necessary and permitted by law.
5. Storage Relationship, Standard of Care, and Item Condition
As part of the Services, Starmoire takes possession of your items for storage, handling, and related service purposes. Starmoire will use reasonable care in handling and storing your items under the circumstances. Nothing in these Terms of Service is intended to impose on Starmoire a higher duty than the duty to exercise reasonable care required under applicable law.
You are responsible for ensuring that items submitted to Starmoire are clean, dry, stable, and reasonably suitable for storage and handling. Unless Starmoire expressly agrees otherwise in writing, you should not submit items that are unusually fragile, improperly packaged, highly perishable, highly susceptible to deterioration, or of extraordinary sentimental or irreplaceable value.
Any photographs, intake notes, condition notes, item descriptions, brand identifications, or value estimates created by Starmoire are for operational convenience only. They do not constitute an authentication, appraisal, formal condition report, professional conservation opinion, or insurance valuation.
Starmoire is not responsible for normal wear and tear, gradual deterioration, inherent vice, latent defects, fabric or material fragility, dye instability, oxidation, fading, shrinkage, stretching, age-related damage, hidden defects, pre-existing condition, prior repairs, manufacturer defects, or damage resulting from inadequate packaging, inaccurate instructions, or other acts or omissions by you or your agents, except to the extent caused by Starmoire's failure to exercise reasonable care.
6. Pickups, Deliveries, and Retrievals
Pickup, delivery, and retrieval services are offered subject to availability, location, staffing, item volume, building access, weather, and other operational constraints. Starmoire may require reasonable advance notice for pickup or retrieval requests and may require you to provide access instructions, confirm time windows, or otherwise cooperate with scheduling requirements.
If a pickup, delivery, or retrieval cannot be completed because of your unavailability, inaccurate information, refusal to accept delivery, inability to access the premises, safety concerns, or other circumstances outside Starmoire's reasonable control, Starmoire may reschedule the service and charge a reasonable additional fee if that fee has been disclosed to you or is otherwise permitted by law.
If your account is overdue, suspended, subject to fraud review, or otherwise not in good standing, Starmoire may delay or decline pickup, delivery, or retrieval requests to the extent permitted by applicable law.
7. Memberships, Billing, and Automatic Renewal
Some Services are offered through recurring memberships or subscription plans. If you enroll in a recurring membership, you authorize Starmoire and its payment processors to charge your payment method on a recurring basis for the membership fee, plus any applicable taxes and any additional authorized charges associated with your use of the Services.
Your membership will automatically renew at the recurring interval disclosed to you at signup unless you cancel before the deadline disclosed at signup. The amount charged, the billing frequency, the renewal timing, the cancellation methods, and any applicable minimum commitments or promotional pricing terms will be presented to you before you provide consent and billing information.
By completing signup for a recurring membership, you affirmatively consent to the automatic renewal terms presented to you at signup. Starmoire will provide a post-signup acknowledgment containing the material renewal terms and information about how to cancel.
If Starmoire materially changes the recurring pricing or other material automatic-renewal terms applicable to your membership, Starmoire will provide notice as required by applicable law. Where required by law, Starmoire will obtain additional consent or provide an opportunity to cancel.
You may cancel a recurring membership at any time through the same medium through which Starmoire permits you to sign up, or through any other cancellation methods Starmoire makes available in compliance with applicable law. Cancellation does not retroactively reverse charges already earned for the current billing period unless required by law or expressly stated by Starmoire.
8. Fees, Payments, and Seller Payouts
You agree to pay all fees and charges associated with your use of the Services, including membership fees, storage fees, pickup fees, retrieval fees, delivery fees, resale-related fees, commissions, payment-processing fees, special-handling fees, failed-delivery or failed-retrieval fees, extended-storage charges, holdover charges if applicable under the Cancellation Policy, and any other charges disclosed to you in the Services, in writing, or at the time of service.
You authorize Starmoire and its payment processors to charge your payment method on file for amounts due under these Terms of Service. If a payment is declined, reversed, disputed, or otherwise cannot be processed, Starmoire may retry the charge and may suspend some or all Services until your account is brought current.
If your item sells, you will be eligible to receive the seller payout amount disclosed in the Services or otherwise communicated to you, less any applicable commission, refund, return-related charge, chargeback, payment-processing fee, shipping charge, fulfillment cost, authentication or review cost, duties or taxes paid or advanced on your behalf, promotional discount allocated to the transaction where disclosed, and any other disclosed or lawfully permitted deduction related to the transaction or your account. Unless otherwise stated in writing, the current pilot commission is fifteen percent (15%) of the final sale price.
Starmoire may delay, withhold, adjust, or reverse any payout to the extent reasonably necessary for fraud review, return review, authenticity review, chargeback risk, buyer complaint handling, legal compliance, tax reporting, negative account balances, or other reasonable operational or compliance purposes. To the extent permitted by law, Starmoire may offset amounts you owe Starmoire against amounts otherwise payable to you.
Seller payouts will be issued only after the applicable transaction has reached the payout stage under Starmoire's then-current processes, which may take into account shipment, delivery confirmation, expiration of any buyer-complaint or return-review window, fraud screening, payment-processor settlement, and related operational timing. You are responsible for maintaining accurate payout information. If amounts remain unpaid because your payout details are incomplete, inaccurate, suspended, or otherwise unusable, Starmoire may hold those amounts until the issue is resolved and may handle unclaimed funds as required by applicable law.
Except to the extent required by law, fees are non-refundable once earned or once the applicable service has been performed.
9. Resale Services and The Shed
If you choose to list an item for sale through The Shed or another resale channel made available by Starmoire, you authorize Starmoire to photograph, prepare, describe, market, advertise, promote, list, relist, display, package, ship, and otherwise facilitate the sale of that item in accordance with your instructions, these Terms of Service, and Starmoire's then-current operational processes.
You represent and warrant that, for each item you submit for resale, you own the item or otherwise have all rights necessary to sell it, the item is not counterfeit, stolen, subject to an undisclosed lien or claim, or otherwise unlawful to sell, and all information you provide about the item is truthful, accurate, and complete. To the extent known, you are responsible for disclosing any material defects, alterations, repairs, damage, missing components, or other facts that could affect listing accuracy, buyer expectations, compliance, or value.
Unless Starmoire expressly agrees otherwise in writing, you remain responsible for the final listing price. Starmoire may provide pricing guidance, suggested markdowns, merchandising recommendations, resale insights, or value estimates through Valuette or otherwise, but these are for informational and operational purposes only and are not appraisals, guarantees, or promises that an item will sell at a particular price, within a particular period, or at all. If you authorize Starmoire through the Services or in writing to apply markdowns or pricing rules within defined parameters, Starmoire may do so in accordance with those instructions.
Starmoire may, in its sole discretion, decline to accept an item for resale, refuse to list an item, remove or suspend a listing, reject proposed listing content, require changes to pricing or item information, or cancel or refuse to complete a transaction if Starmoire believes the item or transaction presents authenticity, legal, policy, fraud, quality, fulfillment, customer-service, reputational, or other operational concerns. Listing an item does not guarantee that it will be listed continuously, promoted in any particular way, or sold.
If Starmoire requests additional information, documentation, or cooperation relating to ownership, authenticity, provenance, condition, pricing, shipping history, or buyer complaints, you agree to provide commercially reasonable cooperation within a reasonable time. If you do not, Starmoire may pause or remove the listing, withhold payout to the extent reasonably necessary, cancel the transaction, or take other reasonable steps consistent with these Terms of Service and applicable law.
If an item is sold, you authorize Starmoire or its service providers to complete post-sale handling, including packaging, shipment, delivery coordination, return intake, claim review, refund administration, and buyer communications. Starmoire may cancel a sale before completion if payment fails, a fraud or security concern arises, the item becomes unavailable, the item is materially inaccurate or not as described, shipment or delivery cannot be completed on commercially reasonable terms, or the transaction otherwise appears improper or non-compliant.
All sales through The Shed are final, and buyers are not entitled to refunds, returns, exchanges, or cancellations except where required by applicable law or where Starmoire determines, in its discretion, that the item was materially misdescribed, materially different from the listing, damaged in a way not disclosed in the listing, inauthentic, defective in a manner inconsistent with the listing, or otherwise subject to a valid buyer claim. In those cases, Starmoire may investigate the claim and may, in its discretion, deny the claim, require supporting information, accept a return, issue a refund or credit, cancel the transaction, or take any other action reasonably necessary to resolve the issue and protect users, buyers, Starmoire, or marketplace integrity.
If Starmoire reasonably believes that an item is counterfeit, prohibited, materially misdescribed, unsafe, unlawful, or otherwise unsuitable for resale, Starmoire may remove the listing, cancel the transaction, refuse payout, reverse provisional credits, cooperate with payment processors or law enforcement where appropriate, and determine in its discretion whether to return the item to you, continue holding it pending review, or otherwise handle it as permitted by applicable law and these Terms of Service. If such an item is returned to you, you may not relist it through the Services unless Starmoire expressly agrees in writing.
You may request that a listed item be withdrawn from sale before it is sold, but withdrawal requests are subject to Starmoire's then-current operational processes, any buyer commitments already made, and any costs already incurred for intake, photography, listing, storage, handling, or fulfillment. Once an item has been sold and the transaction is final under the applicable refund, return, chargeback, and fraud-review rules, the item is no longer eligible for return to you except as required by law or expressly agreed by Starmoire.
10. Intellectual Property and Site Content
The Services and all content made available through them, including text, images, graphics, logos, service names, page layouts, software, design elements, compilations, and other materials, are owned by Starmoire or its licensors and are protected by intellectual-property and other applicable laws.
Subject to your compliance with these Terms of Service, Starmoire grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your personal or internal business use in connection with evaluating or using Starmoire's offerings.
You may not copy, reproduce, distribute, publish, publicly display, modify, create derivative works from, reverse engineer, scrape, or commercially exploit any portion of the Services except as expressly permitted in writing by Starmoire or otherwise allowed by law.
11. User Submissions and Feedback
If you submit information through the Services, including contact forms, applications, waitlist submissions, feedback, messages, scheduling requests, reviews, or uploaded content, you represent and warrant that the information is accurate, lawful, and does not infringe or violate the rights of any third party.
You may not submit content that is false, fraudulent, defamatory, infringing, obscene, abusive, harmful, or otherwise unlawful.
If you provide feedback, suggestions, comments, ideas, or other non-confidential submissions relating to the Services or Starmoire's offerings, you agree that Starmoire may use those materials without restriction or compensation, except as prohibited by law.
12. Nonpayment and Rights in Stored Goods
If you fail to pay amounts due when required, Starmoire may suspend or limit access to the Services, refuse new service requests, delay or decline retrieval or delivery requests, continue to assess applicable storage or service charges, and take other reasonable steps to recover amounts owed, subject to applicable law.
To the extent permitted by applicable law, including New York law where applicable, Starmoire may assert lien rights or similar rights in goods in its possession for storage charges and other charges relating to those goods, including charges for transportation, labor, preservation, insurance-related costs, and other amounts lawfully recoverable in connection with the goods and the Services.
Any exercise of lien rights, sale rights, or similar remedies will be carried out only in the manner and subject to the notice and process required by applicable law. Starmoire's decision not to exercise any remedy immediately does not waive that remedy.
13. Insurance and Risk Allocation
Starmoire may maintain commercial insurance that it determines is appropriate for its operations. Any such insurance is maintained for Starmoire's benefit and business purposes, may be subject to exclusions, deductibles, conditions, valuation rules, and coverage limits, and does not constitute insurance for your benefit or a guarantee that your items are insured for their full value.
Unless Starmoire expressly agrees otherwise in writing, you are solely responsible for deciding whether to obtain and maintain insurance for your items while they are in transit, in storage, being handled, or being processed for resale through the Services. If you believe an item requires full-value coverage, scheduled coverage, or specialized coverage, you should obtain that coverage yourself.
Nothing in this Section limits any liability that cannot lawfully be limited under applicable law.
14. Loss, Damage, and Claims
Starmoire is not an insurer of your items. Starmoire will be liable for loss of or damage to your items only to the extent caused by Starmoire's failure to exercise reasonable care under the circumstances, subject to the limitations in these Terms of Service and applicable law.
If you believe an item has been lost or damaged, you must notify Starmoire in writing within a reasonable time after you discover the issue and provide enough information for Starmoire to investigate, including a description of the item, the nature of the alleged loss or damage, and any information reasonably requested by Starmoire regarding ownership, condition, and value. Starmoire will have a reasonable opportunity to inspect the item and review relevant photographs, account records, and transaction history before resolving any claim.
To the fullest extent permitted by applicable law, and except in cases of gross negligence, willful misconduct, or conversion to Starmoire's own use, Starmoire's liability for loss of or damage to any item will be limited to the lesser of the item's fair market value at the time of loss or damage, the documented original purchase price less reasonable depreciation, the resale proceeds actually received or reasonably expected to be received for the item, or any lower declared value or valuation cap agreed in writing.
Any payment by Starmoire for loss of or damage to an item will fully satisfy Starmoire's liability for that item to the extent permitted by law.
15. Privacy
Your use of the Services is also subject to Starmoire's Privacy Policy, which describes how Starmoire collects, uses, shares, retains, and protects information.
16. Cancellation, Termination, and Unclaimed Items
Customer cancellation of recurring memberships is governed by the Starmoire Cancellation Policy, which is incorporated into these Terms of Service by reference. In the event of a conflict between these Terms of Service and the Cancellation Policy, the more specific cancellation or wardrobe-return provision will control with respect to cancellation-related procedures, except where prohibited by law.
Because Starmoire is operating as a pilot, Starmoire may change pricing, service scope, product features, and operational processes during or after the pilot. Starmoire may also require you to transition to a modified or paid offering, retrieve your items, arrange for return delivery, or close your account.
You may stop using the Services at any time, subject to your obligation to pay outstanding amounts and retrieve or arrange for the return of your items. Starmoire may suspend or terminate your access to the Services for nonpayment, misuse, fraud, safety concerns, legal compliance, breach of these Terms of Service, repeated failure to coordinate delivery or retrieval, or other legitimate business reasons.
If your account is closed, suspended for an extended period, or otherwise no longer active, or if Starmoire notifies you that your items must be retrieved or returned, you must retrieve your items or arrange for return delivery within the period stated in Starmoire's notice, unless a longer period is required by applicable law. Additional storage, handling, return, holdover, or administrative charges may apply during that period if disclosed to you or otherwise permitted by law.
If your items remain unclaimed after the applicable notice period, Starmoire may continue to hold them, arrange return shipment at your expense, assert any lien or similar right available under applicable law, and take any other action permitted by these Terms of Service and applicable law. Any sale, transfer, donation, disposal, or other disposition of unclaimed items will be handled only as permitted by applicable law, including any applicable notice and process requirements.
17. Communications
You consent to receive communications from Starmoire by email, phone, in-app message, and, where you provide a mobile number, SMS or text message, for account, operational, billing, service, legal, and support purposes. Message frequency may vary, and message and data rates may apply depending on your carrier or mobile plan.
You may opt out of non-essential SMS communications where applicable by following the instructions in the message, including replying STOP where available, or by contacting hello@starmoire.com. Even if you opt out of certain communications, Starmoire may still send you important service, billing, security, or legal notices by other lawful means.
18. Third-Party Links and Services
The Services may contain links to third-party websites, tools, services, or content. Starmoire does not control and is not responsible for any third-party website, service, content, privacy practice, or business practice. Links are provided for convenience only and do not imply endorsement.
If you access a third-party site or service, you do so at your own risk and subject to that third party's terms and policies.
19. Disclaimer of Warranties
Except as expressly stated in these Terms of Service, the Services are provided on an "as is" and "as available" basis to the fullest extent permitted by law. Starmoire disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, and non-infringement.
Starmoire does not warrant that the Services will be uninterrupted, error-free, or available at all times, or that any item will achieve a particular sale price or sell within a particular period. Starmoire also does not warrant that website content will always be accurate, complete, secure, or free from harmful components.
20. Limitation of Liability
To the fullest extent permitted by law, Starmoire and its affiliates, officers, directors, employees, contractors, agents, service providers, and licensors will not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages. This includes loss of use, loss of market opportunity, lost profits, lost resale opportunity, emotional distress, delay-related losses, or damages arising from use of or inability to use the website or other Services.
To the fullest extent permitted by law, the aggregate liability of Starmoire arising out of or relating to the Services will not exceed the greater of the total amounts paid by you to Starmoire during the twelve months preceding the event giving rise to the claim or one hundred dollars ($100), except that claims for loss of or damage to specific goods remain subject to Section 14.
Nothing in these Terms of Service excludes or limits liability that cannot lawfully be excluded or limited.
21. Indemnification
You agree to defend, indemnify, and hold harmless Starmoire and its affiliates, officers, directors, employees, contractors, agents, service providers, and licensors from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to your breach of these Terms of Service, your misuse of the Services, your items, your violation of law, or your infringement or violation of any third-party rights.
22. Governing Law and Venue
These Terms of Service are governed by the laws of the State of New York, without regard to conflict-of-laws principles. Subject to applicable law, any dispute arising out of or relating to these Terms of Service or the Services will be brought exclusively in the state or federal courts located in New York County, New York, and each party irrevocably submits to the jurisdiction of those courts.
23. Changes to These Terms of Service
Starmoire may update these Terms of Service from time to time. If Starmoire makes material changes, Starmoire will provide notice as required by law or as reasonably appropriate under the circumstances. Your continued use of the Services after updated terms become effective constitutes acceptance of the revised terms, except to the extent further consent is required by law.
24. Miscellaneous
If any provision of these Terms of Service is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Starmoire's failure to enforce any provision is not a waiver of that provision or any other provision.
These Terms of Service constitute the entire agreement between you and Starmoire regarding the Services, except for any additional written agreement, pricing disclosure, service-specific term, or policy that expressly supplements these Terms of Service.
25. Contact
If you have questions about these Terms of Service, please contact: hello@starmoire.com